9sl Privacy Policy – Malaysian Player Data Protection

1Introduction and Scope of This Policy

9sl is an online entertainment and wagering platform serving players in Malaysia. We take our responsibilities as a data controller seriously and are committed to ensuring that every member's personal information is protected to the highest standard.

This Privacy Policy describes our data processing practices, covering all 9sl services including our website at 9sl.onl, mobile apps for Android and iOS, and all our official communication channels. This Policy applies to all users of the 9sl platform regardless of how they access our services.

We adhere to internationally recognised data protection principles, including collection limited to genuine necessity, clear and lawful purposes, secure storage, and individuals' rights to control their own personal information.

2Types of Personal Data We Collect

9sl only collects data that is strictly necessary to provide our services safely and efficiently. The data we collect can be grouped into several key categories:

Identity & Account Data:

• Full name as stated in your official identity document.
• Date of birth for age verification purposes (18 years and above).
• Identity number (MyKad or passport for foreign nationals).
• Email address and mobile phone number for account communications.
• Encrypted username and password for account access.

Financial & Transaction Data:

• Bank account or e-wallet details for processing deposits and withdrawals.
• Transaction history including deposits, withdrawals and wagering.
• KYC (Know Your Customer) information submitted during the identity verification process.

Usage & Technical Data:

• IP address, device type, operating system, and web browser information.
• Game activity logs, betting history, and platform usage patterns.
• Cookie data and other tracking technologies (see Section 6).
• General geolocation information based on your IP address.

3How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. 9sl will not use your data for any purpose unrelated to the provision of our services without obtaining your consent first.

The following are the primary purposes for which your personal data is used:

• Account management: Create and maintain your player account, process registration, verify identity through KYC, and enable secure login to the platform.
• Financial transaction processing: Manage deposits, process withdrawals accurately and promptly, and maintain complete, auditable financial records.
• Security and fraud prevention: Detect suspicious activity, prevent unauthorised access to your account, and keep the platform free from fraud or money laundering.
• Legal compliance: Fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements and consumer protection standards.
• Customer support: Address enquiries, resolve complaints, and provide effective technical support to our players.
• Service improvement: Analyse usage patterns to improve platform features, introduce new games, and deliver a better user experience over time.
• Marketing communications: Send promotional offers, bonus notifications, and platform updates — only to players who have consented to receive such communications.

4Data Sharing and Disclosure to Third Parties

9sl does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your information with certain parties to enable us to deliver our services properly:

• Payment service providers: Payment processors and financial institutions required to securely carry out your deposit and withdrawal transactions.
• Game software providers: Game development companies that provide slot, live casino and other game platforms within the 9sl ecosystem, to the extent required for game operations.
• KYC service providers: Third-party identity verification companies that assist us in conducting background checks and document verification securely and accurately.
• Legal authorities: Government agencies, law enforcement bodies, or regulatory authorities when required by law or a valid court order.
• Group companies: Related entities within the 9sl group for internal operational purposes, subject to strict confidentiality agreements.

All third parties with whom we share data are required to comply with data protection standards equal to or higher than those we apply ourselves. We ensure every data sharing arrangement is protected by a legally binding data processing agreement.

5Data Storage and Security Measures

9sl continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse. Our security systems are designed with a multi-layered approach covering both technical and organisational aspects.

Technical Security Measures:

• Data encryption in transit using 256-bit TLS/SSL protocols for all communications between your device and our servers.
• Encryption at rest for all databases containing sensitive personal information.
• Two-factor authentication (2FA) available for all player accounts for an additional layer of protection.
• Round-the-clock 24/7 security monitoring with advanced automated intrusion detection systems.
• Penetration testing conducted regularly by independent security experts.
• Regular data backups and tested disaster recovery procedures.

Organisational Security Measures:

• Access to player personal data is restricted solely to staff who genuinely need it to perform their duties.
• All staff who handle personal data undergo regular data protection training.
• Binding confidentiality agreements signed by all staff and contractors with access to user data.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. In the event of any data breach involving your information, we are committed to notifying you within the timeframe required by applicable law.

6Cookies and Tracking Technologies

The 9sl platform uses cookies and similar tracking technologies to ensure a smooth, secure, and personalised user experience. The following are the types of cookies we use:

• Essential cookies: Required for the core operation of the platform, including login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how players interact with our platform so we can continuously improve the user experience.
• Functionality cookies: Save your preferences such as language, display settings, and favourite game selections for a more convenient experience.
• Analytics cookies: Used to analyse platform traffic and usage patterns in aggregate and anonymised form for service improvement purposes.

You can control and manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the 9sl platform. For more information on managing cookies in your browser, please refer to your browser's help section.

7Your Rights Regarding Personal Data

As a 9sl player, you have certain rights regarding your personal data. We fully respect these rights and are committed to facilitating their exercise:

To exercise any of the above rights, please contact our data protection team by email at [email protected], stating the right you wish to exercise and sufficient information for us to verify your identity. We will respond within 30 calendar days of receiving your request.

8Children's Data Protection

The 9sl platform is exclusively for users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover or are informed that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data from our systems and close the account in question without any refund.

9Changes to This Privacy Policy

9sl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of this Privacy Policy will always be available on this page with a clearly displayed update date.

For changes that are material or significant and affect your rights or how we use your data, we will endeavour to provide sufficient advance notice through:

• In-platform notifications when you log in to your account.
• Email to the address registered to your account.
• A notification banner prominently displayed on the 9sl homepage.

Continued use of the 9sl platform after any changes to the Privacy Policy take effect will be considered your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and stop using the platform.

10How to Contact Us Regarding Privacy

We warmly welcome any questions, concerns, or feedback regarding this Privacy Policy or our data protection practices. The dedicated 9sl data protection team is ready to assist you through the following channels:

We are committed to responding to every privacy-related enquiry seriously and in a timely manner. Your satisfaction and confidence in how we handle your personal data is a priority we uphold with full accountability.